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Community mediation

From misunderstandings to mutual respect: experience the power of community-based conflict resolution

Community mediation

Create a culture of dialogue and collaboration in your neighborhood

Community mediation

Community strength lies in unity; let’s mediate together towards shared goals and understanding

Living in close proximity within sectional title schemes or under homeowners’ associations creates unique challenges that can strain relationships and disrupt daily life. When traditional approaches fail, professional mediation emerges as the most effective path to lasting peace between neighbours, sectional title trustees or body corporates. Our specialised community mediation service brings 25 years of experience in turning hostile situations into opportunities for understanding and growth.

We understand that each dispute carries its own unique dynamics, especially in shared living spaces where decisions impact multiple parties. Our track record shows that 89% of community disputes reach successful resolution through our structured mediation process, saving communities hundreds of thousands in legal fees while preserving valuable neighbour relationships.

Community mediation serves as a vital tool for resolving disputes within neighbourhoods, particularly in sectional title units or communities governed by homeowners associations. This process involves a neutral mediator who facilitates discussions between parties, helping them to address their concerns and reach amicable solutions. By encouraging open dialogue, community mediation not only resolves conflicts but also strengthens relationships among residents, promoting a sense of cooperation and community spirit.

■ Body corporate decisions: When residents feel unfairly treated by management decisions, we facilitate constructive dialogue to balance individual needs with community interests.

■ Water damage responsibility: Disagreements often occur regarding who is liable for water damage in shared buildings. Mediation facilitates discussions that clarify responsibilities and help parties agree on compensation or repairs.

■ Levy disputes: Conflicts over the payment of levies can create significant tension. Mediators help residents understand the financial obligations outlined by the homeowners association, guiding them toward a fair resolution.

■ Noise complaints: Issues with noisy children or disruptive neighbours can lead to frustration. Mediation provides a platform for affected parties to express their concerns and work towards mutually acceptable noise management strategies.

■ Exclusive use areas: Conflicts over exclusive use areas, such as private gardens or patios, can arise when boundaries are unclear. Mediation helps clarify these areas and ensures fair access for all residents.

Real success stories from clients

What started as a small disagreement about my garden's exclusive use area became a major conflict with the trustees. Through mediation, we not only resolved my specific issue but created new guidelines that have prevented similar disputes.
Barry vS.
I was at my wit's end with the body corporate's unfair treatment regarding maintenance fees. The mediator helped uncover inconsistencies in the application of rules and facilitated a complete policy revision.
Sandra H.
Our children's play time became a source of constant tension with retired neighbours. Through mediation, we created a schedule that respects both their need for quiet and our kids' need to be active. The solution included designating specific play areas and quiet sones.
Van Gent, Hans
The water damage from my upstairs neighbour's bathroom threatened to bankrupt me. The mediator brought in experts, reviewed our insurance policies, and helped us reach a fair cost-sharing agreement that included preventive measures. Six months later, we're actually on speaking terms again.
Deirdre M.
Parking disputes were causing tension in our complex. The mediator helped us set clear rules that everyone could follow.
Mark Pretorius

Experience the relief that comes from resolving conflicts peacefully. Our tailored mediation services not only address disputes but also promote understanding and cooperation among neighbours.

We invite you to browse through our website for more information on community and neighbour mediation services tailored specifically for your needs. We have established collaboration agreements with numerous mediators across South Africa and internationally, ensuring you receive comprehensive support for all your community challenges.

Reach out to any of our nationwide and global mediators or on social media to find out more or to book an appointment: