What is Trauma-Informed Mediation?


Trauma-informed mediation is not just a set of techniques; it’s a philosophical shift in how we approach conflict resolution. It recognises the profound impact of past traumatic experiences on individuals’ emotional, cognitive, and interpersonal functioning. This awareness guides every aspect of the mediation process, from initial contact to post-mediation support.


Key principles of trauma-informed mediation


Safety and security: The core of trauma-informed mediation is fostering a safe and secure environment. This means:

    • Creating a physically and emotionally safe space: This includes offering comfortable seating, ensuring physical privacy, and respecting personal boundaries.
    • Prioritizing emotional well-being: Checking in with participants’ emotional state throughout the process, allowing breaks for self-regulation, and offering emotional support resources.
    • Adopting a power-balanced approach: Recognising and addressing potential power imbalances, ensuring both parties feel heard and respected.


Understanding the impact of trauma: Mediators with trauma-informed training can recognize how past experiences can manifest in behaviour, communication, and emotional responses. This understanding allows them to:

    • Interpret triggers and responses sensitively: Avoiding language or situations that might retraumatize individuals, and understanding that emotional outbursts might stem from past experiences.
    • Offer alternative communication methods: Providing written communication options, allowing for breaks during discussions, and adapting to different communication styles.
    • Validate experiences and emotions: Acknowledging the validity of trauma-related feelings and experiences without judgment.
    • Knowing common trauma reactions: Identifying signs of distress (hypervigilance, avoidance, dissociation) without judgment.
    • Creating a safe space for emotional expression: Allowing participants to express their feelings in a controlled and supported manner.


Empowerment and choice: Trauma-informed mediation prioritizes individual autonomy and empowerment. This means:

    • Respecting self-determination: Allowing participants to control the pace and direction of the process, and ensuring they can withdraw at any time.
    • Fostering collaborative problem-solving: Working with participants to identify solutions that meet their needs and priorities, not imposing pre-determined outcomes.
    • Promoting self-advocacy: Equipping participants with tools and resources to advocate for their needs and navigate future conflicts with greater confidence.


Cultural Humility and Awareness:

    • Recognising diverse experiences: Understanding how cultural backgrounds and identities may influence responses to trauma.
    • Avoiding bias and assumptions: Being culturally sensitive and respectful of individual needs and preferences.
    • Cultural competency: Mediators possessing knowledge and skills relevant to the participants’ diverse backgrounds.


Communication and relationship building:

    • Active listening: Paying close attention and validating each person’s perspective.
    • Clear and concise communication: Avoiding jargon and ensuring communication is understandable to all participants.
    • Focus on collaboration: Facilitating respectful interactions and building trust between individuals.


Benefits of trauma-informed mediation

Trauma-informed mediation offers several benefits compared to traditional approaches:


  • Increased safety and comfort: Participants feel safer and more comfortable sharing their experiences, leading to more open and honest communication.
  • Reduced re-traumatization: Avoiding triggers and understanding trauma responses helps prevent re-traumatization and ensures a more productive mediation process.
  • Empowered participants: Individuals feel empowered to participate actively, leading to more sustainable resolutions that meet their needs.
  • Improved relationships: The focus on understanding and empathy can help repair damaged relationships and foster healthier communication even after the mediation process is complete.


Trauma-informed mediation is not just an ethical imperative; it’s a transformative approach to conflict resolution. By recognising the impact of trauma and creating a safe and empowering space, we can help individuals move from conflict to resolution, healing, and empowered self-advocacy. If you’re involved in or considering mediation, choosing a trauma-informed approach can be a powerful step towards a more compassionate and effective resolution.