This comprehensive course covers the impact of trauma on individuals involved in mediation. Participants will learn how to recognize signs of trauma, understand its effects on communication, and apply trauma-informed strategies effectively during mediation sessions.

• Format: Five online sessions, each lasting 1-2 hours.
• Content: The course includes interactive discussions, case studies, and practical tools that can be applied immediately in mediation practice.
• Outcome: Participants will gain valuable insights into creating a supportive environment that acknowledges the complexities of trauma.

This course aims to introduce the concept and principles of trauma informed mediation, and to equip mediators with the skills and strategies to effectively work with clients who have experienced trauma. The course will cover the following topics:

■ What is trauma and how does it affect individuals and their conflict resolution processes?
■ What is trauma informed mediation and why is it important for mediators to adopt this approach?
■ How to recognise the signs and symptoms of trauma in clients and in oneself, and how to respond appropriately and sensitively.
■ How to create a safe and supportive environment for mediation, and how to establish trust and rapport with clients.
■ How to use trauma informed strategies and techniques to facilitate dialogue, promote empowerment, and foster healing and resilience.
■ How to deal with challenges and ethical dilemmas that may arise in trauma informed mediation, such as disclosure, confidentiality, consent, and safety.
■ How to practice self-care and prevent vicarious trauma and burnout as a mediator.

Legal professionals, social workers, mental health practitioners, accredited mediators, new mediators wanting to expand their practice

5 Weeks online

Reserve your seat…

We are currently finalising our 2025 calendar dates. Please send us an email should you want to be kept up to date with local and international training course and we will let you know as soon as the dates are available.

This intensive training session focuses on equipping mediators with the skills necessary to navigate trauma-sensitive situations effectively.

• Duration: One full day (7 hours).
• Location: In-person training available in Cape Town.
• Content: Participants will engage in role-playing exercises, group discussions, and receive an electronic course manual with pre-reading materials.
• Outcome: Attendees will leave with practical techniques for implementing trauma-informed practices in their mediation work.

This course aims to introduce the concept and principles of trauma informed mediation, and to equip mediators with the skills and strategies to effectively work with clients who have experienced trauma. The course will cover the following topics:

■ What is trauma and how does it affect individuals and their conflict resolution processes?
■ What is trauma informed mediation and why is it important for mediators to adopt this approach?
■ How to recognise the signs and symptoms of trauma in clients and in oneself, and how to respond appropriately and sensitively.
■ How to create a safe and supportive environment for mediation, and how to establish trust and rapport with clients.
■ How to use trauma informed strategies and techniques to facilitate dialogue, promote empowerment, and foster healing and resilience.
■ How to deal with challenges and ethical dilemmas that may arise in trauma informed mediation, such as disclosure, confidentiality, consent, and safety.
■ How to practice self-care and prevent vicarious trauma and burnout as a mediator.

Legal professionals, social workers, mental health practitioners, accredited mediators, new mediators wanting to expand their practice

1 Full day in person training (Cape Town)

(At present we are only offering the in person course in Cape Town. Other areas will be added upon demand.)

Reserve your seat…

We are currently finalising our 2025 calendar dates. Please send us an email should you want to be kept up to date with local and international training course and we will let you know as soon as the dates are available.

This 8-hour training program is designed for organizations looking to integrate trauma-informed practices into their workplace culture.

• Format: Available both online and in person.
• Content: The training covers the fundamentals of trauma-informed care, how it applies to workplace dynamics, and strategies for fostering a supportive environment.
• Outcome: Participants will learn how to recognize trauma-related behaviours and implement practices that promote employee well-being.

This course aims to introduce the concept and principles of trauma informed approach in business, and to equip stakeholders with the skills and strategies to effectively work with clients who have experienced trauma. The course will cover the following topics:

■ What is trauma and how does it affect individuals and their conflict resolution processes?
■ What is trauma informed practice and why is it important for businesses to adopt this approach?
■ How to recognise the signs and symptoms of trauma in clients and employees and in oneself, and how to respond appropriately and sensitively.
■ How to create a safe and supportive environment and how to establish trust and rapport with clients.
■ How to use trauma informed strategies and techniques to facilitate dialogue, promote empowerment, and foster healing and resilience.
■ How to deal with challenges and ethical dilemmas that may arise in trauma informed practice, such as disclosure, confidentiality, consent, and safety.
■ How to practice self-care and prevent vicarious trauma and burnout.

 HR managers, risk managers, business owners, managers, family office managers, organisational management

1 Full day in person / online training 

(At present we are only offering the in person course in Cape Town. Other areas will be added upon demand.)

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This is bespoke training solutions for managers and is adapted to suit the organisational needs and requirements.

Please send us an email to enquire about date availability and pricing.

This five-week project is tailored for businesses looking to design and implement an effective dispute resolution system.

• Format: Customisable based on organisational needs.
• Content: The project includes assessments of current practices, stakeholder engagement sessions, and the development of tailored policies.
• Outcome: Businesses will establish a robust framework for managing conflicts effectively within their teams.

■ Assessment: Analyzing the current conflict landscape within the organization

■ Design: Creating a customised system that addresses the organization’s specific needs and culture

■ Implementation: Rolling out the new system, including training and communication

■ Evaluation: Continuously monitoring and adjusting the system for optimal effectiveness

■ Refinement: Establish metrics for success and making adjustments as needed to optimise effectiveness

■ Conflict style assessment tools implementation and design

■ Dispute system audit

 HR managers, risk managers, business owners, managers, family office managers, organisational management

5 Weeks facilitation 

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This is bespoke dispute system design and implementation for business seeking comprehensive conflict resolution strategies

Please send us an email to enquire about date availability and pricing.

This full day course is tailored for businesses looking offer dispute resolution training to management and employees.

• Format: Customisable based on organisational needs.
• Content: The course includes assessments of current practices, stakeholder engagement sessions, and the development of tailored policies.
• Outcome: Businesses will establish a robust framework for managing conflicts effectively within their teams.

■ Introduction to conflict resolution

■ Advanced communication techniques

■ Negotiation and mediation skills

■ Conflict resolution strategies and techniques

■ Conflict resolution in leadership and management

■ Implementing conflict resolution systems

 HR managers, risk managers, business owners, managers, family office managers, organisational management

1 Full day

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This is bespoke dispute resolution training to management and employees and adapted to suit their organisational needs and requirements.

Please send us an email to enquire about date availability and pricing.

This half day course is tailored for HR Managers on internal mediation and conflict resolution policies.

• Format: Customisable based on organisational needs.
• Content: The course includes assessments of current practices, internal mediation and negotiation practices, and the development of tailored policies.
• Outcome: Businesses will establish a robust framework for managing conflicts effectively within their teams.

■ Introduction to conflict resolution

■ Legal framework

■ Negotiation and mediation skills

■ Conflict resolution strategies and techniques

■ Conflict resolution in HR management

■ Policy review and amendment of conflict resolution systems

 HR managers, risk managers, business owners, managers, family office managers, organisational management

Half day training

Reserve your seat…

This is bespoke dispute resolution training to HR management and HR personnel and adapted to suit their organisational needs and requirements.

Please send us an email to enquire about date availability and pricing.

This full day course is tailored for businesses covering all aspects of policy development: assisting companies in developing internal mediation and conflict resolution policies.

• Format: Customisable based on organisational needs.
• Content: The course includes assessments of current practices, internal mediation and negotiation practice training, and the development of tailored policies.
• Outcome: Businesses will establish a robust framework for managing conflicts effectively within their teams.

■ Introduction to mediation and conflict resolution policies

■ Legal framework and compliance

■ Components of effective mediation and conflict resolution policies

■ Conflict resolution strategies and techniques

■ Developing your dispute resolution policy: step-by-step guide

■ Policy review and amendment of conflict resolution systems

■ Implementation and communication strategies

 HR managers, risk managers, business owners, managers, family office managers, organisational management

Full day training

Reserve your seat…

This is bespoke dispute resolution training to HR management and HR personnel and adapted to suit their organisational needs and requirements.

Please send us an email to enquire about date availability and pricing.

This full day course is tailored for businesses covering all aspects of compliance and drafting the necessary workplace policies that aligns with the Department of Labour’s prescribed Codes of Good Practice. 

• Format: Customisable based on organisational needs.
• Content: The course includes assessments of current practices, assessment of current compliance, detailed training on all Codes of Good Practice (Dpt of Labour), and the development of tailored policies.
• Outcome: Businesses will establish a robust framework for managing conflicts effectively within their teams.

■ Introduction to compliance and legal framework

■ Code of Good Practice on Employment Equity

■ Code of Good Practice for employers and employees addressing workplace sexual harassment

■ Code of Good Practice on the protection of employees during pregnancy and after the birth of a child

■ Code of Good Practice on key aspects of disability in the workplace

■ Code of Good Practice on the arrangement of working time

■ Code of Good Practice on the prevention and elimination of harassment in the workplace

■ Code of Good Practice on key aspects of HIV/AIDS and employment

■ Policy guidelines and implementation (practical)

 HR managers, risk managers, business owners, managers, family office managers, organisational management

Full day training

Reserve your seat…

This is bespoke dispute resolution training to HR management and HR personnel and adapted to suit their organisational needs and requirements.

Please send us an email to enquire about date availability and pricing.