Navigating through the complexities of visitation (contact) and custody (care) disputes can be an emotionally charged journey, often fraught with tension, uncertainty, and a myriad of conflicting emotions. In the delicate realm of co-parenting, where the well-being of children hangs in the balance, finding amicable and lasting solutions is paramount. The process requires a delicate touch, open communication, and a commitment to understanding each party’s concerns and interests.


The legal and social context of care and contact disputes in South Africa is influenced by various factors, such as the Constitution, the Children’s Act, the Divorce Act, the Domestic Violence Act, the Maintenance Act, the Customary Law, and the religious and cultural diversity of the country. These factors create different rights and obligations for the parents and the children, and may also create conflicts and confusion among them.

In any custody or visitation (care and contact) disagreement, the kid’s best interests are the most important factor to take into account, but figuring out what’s best for the child is not always simple or obvious. The child’s age, maturity, perspectives, requirements, preferences, attachment, growth, safety, health, education, and other variables are among the many that the court must take into account.


Common issues addressed in family mediation


Child care mediation addresses a range of key issues to help parents create a comprehensive and workable parenting plan.


Custody (care) arrangements:
Determining legal care (decision-making authority) and establishing physical care (residential arrangements). This involves deciding where the child will live, how often and when the child will spend time with each parent, and how the parents will communicate and coordinate their parenting responsibilities

Visitation and parenting time (contact):
Creating a visitation schedule that accommodates the child’s needs such as defining holidays, vacations, and special occasions.

Communication between parents:
Establishing guidelines for effective and respectful communication between the parents and developing a protocol for sharing information about the child’s well-being.

Child’s education and extracurricular activities:
Deciding on school choices and educational decisions and addressing participation in extracurricular activities and how related costs are handled.

Medical and healthcare decisions:
Determining how medical and healthcare decisions will be made by outlining procedures for sharing medical information and expenses.

Relocation and travel:
Addressing potential relocation issues and how they will be handled and setting guidelines for travel with the child, especially if one parent resides in a different location.

Financial responsibilities:
Determining child maintenance arrangements and clarifying how additional expenses, such as healthcare or education costs, will be shared.

Dispute resolution mechanisms:
Establishing a process for resolving disagreements that may arise post-mediation and outlining the role of the mediator in future disputes.

Consistency and stability:
Focusing on creating a stable and consistent environment for the child by addressing concerns about disruptions or changes that may impact the child’s well-being.

Cultural and religious considerations:
Discussing how cultural and religious practices will be respected and incorporated by ensuring that both parents have the opportunity to share their values with the child.


Importance of mediation in fostering effective communication and collaboration


Mediation gives the parents more control over the decisions that affect their children, rather than relying on the courts to decide for them.

Mediation provides a less stressful and more respectful way of dealing with sensitive matters, as it allows the parents to communicate openly and honestly about their issues and concerns. In a traditional court setting, parents often feel the need to “win” their case, which can lead to increased animosity and tension. In mediation, a neutral third-party mediator helps facilitate a conversation focused on finding a mutually agreeable solution. This collaborative approach can lead to a more amicable and less stressful experience for both parents and children.

Mediation improves communication skills and the relationship between the parents, which can benefit the children’s well-being and adjustment. Mediation encourages open communication between parents, allowing them to express their concerns and desires in a safe and supportive environment. This can be particularly beneficial for parents who struggle with communication, as the mediator can help guide the conversation and keep it focused on the best interests of the child. Improved communication can lead to better co-parenting relationships and a more positive environment for the child.

Mediation helps the parents to focus on the best interests of the child and to tailor the care and contact arrangements according to the child’s specific needs and preferences. At the heart of mediation is a focus on the best interests of the child. Mediators are trained to help parents set aside their personal differences and focus on developing a care arrangement that will benefit their child. This child-cantered approach ensures that the child’s needs are prioritised and that both parents are actively involved in their upbringing. According to research children whose parents resolve care disputes through mediation have better emotional and behavioural outcomes than those whose parents litigate.

Mediation reduces the costs and delays of litigation or family court proceedings, which can be expensive, time-consuming, and unpredictable. Court battles can be expensive and time-consuming, with some cases taking months or even years to resolve. In contrast, mediation sessions can be scheduled at the convenience of the parents and typically take less time to reach a resolution. This not only saves parents money in legal fees but also allows them to move forward with their lives more quickly.

Mediation is confidential and flexible, ensuring that the privacy and the rights of the parents and the child are protected.

There’s a higher likelihood of compliance in mediation compared to traditional litigation. In the conventional legal process, one party may walk away dissatisfied, perhaps because their requests were overlooked by the judge. Whatever the cause of their discontent, this could lead a parent to consider challenging the litigation outcome to achieve their desired outcome. Not only is this time-consuming, but it can also add additional stress to your children.

Reach out to any of our nationwide DDR centres or on social media to find out more or to book an appointment:


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In the delicate dance of family dynamics, our custody (care) and visitation (contact) mediation services are the choreographers of understanding, crafting resolutions that prioritise the well-being of children and nurture a path to co-parenting harmony. We believe that disputes can be transformed into opportunities for creating a stable and supportive environment for every child.

Want to know more about care and contact mediation? Download our complimentary eBook on “Harmony in Co-Parenting – A Comprehensive Guide to Mediating Custody (care) and Visitation (contact) Disputes” or any of our other eBooks.