We believe that conflicts can be resolved peacefully and constructively, without resorting to costly and adversarial litigation. We believe that mediation is a better way to achieve justice, harmony, and satisfaction for all parties involved. We believe that mediation empowers people to take control of their own disputes and find creative and mutually beneficial solutions.

■ We believe that every conflict has a peaceful and constructive solution, and we want to help people find it.
■ We believe that mediation is a better way to achieve justice, harmony, and satisfaction for all parties involved in a dispute.
■ We believe that mediation empowers people to take control of their own disputes and find creative and mutually beneficial solutions.
■ We believe that mediation can preserve or improve the relationship between the parties, especially if they have to interact with each other in the future.
■ We believe that mediation can reduce the emotional stress and hostility that often accompany conflicts, and foster a better understanding and empathy between the parties.
■ We believe that mediation can save time, money, and resources for the parties, compared to litigation or arbitration.
■ We believe that trauma-informed mediation can generate more customised and flexible solutions, that addresses the underlying causes and needs of the conflict, rather than just the surface issues or positions.

DDR offers a comprehensive range of specialised services, including professional mediation sessions, conflict resolution training, and tailored dispute resolution strategies. We provide a supportive and neutral environment for parties to engage in open dialogue, facilitated by our experienced mediators.

Our “what” encompasses the practical application of mediation techniques, conflict analysis, and the development of customised resolution plans to address the unique needs of each case. We have a nationwide panel of mediators able to assist and will endeavour to match the perfect mediator that is suitable to your specific needs and requirements.

We use a nationwide team of trained, accredited and experienced mediators who are neutral and impartial. We follow a structured, trauma-informed and confidential mediation process that involves an initial meeting, a series of negotiations, and a settlement agreement. We use various proven techniques and tools to facilitate dialogue, identify interests, generate options, and evaluate outcomes.

We tailor our mediation services to the specific needs and goals of each case. Our mediations are client-centred and trauma informed and the reason why we do what we do is to:

■ communicate our value proposition and differentiate ourselves from other dispute resolution providers
■ to align our goals, strategies, and actions with our ethics, mission and values
■ to foster a culture of trust, collaboration, and innovation among our clients and our panel of mediators, offering ongoing training and guidance
■ create a loyal and satisfied customer base that sees every mediator as a partner and a problem-solver
■ to generate positive social and environmental outcomes by contributing to peace, justice, and sustainability